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Cancel any time. Refund within 30 days.

Two clear processes — cancelling your active subscription and requesting a refund — both straightforward, both yours to start any time.

How to cancel your membership

Leaving is straightforward — a few easy steps and you're done. We aim to make it as smooth as signing up.

01
Send the cancel keyword

Mobifone: SMS HUY MBP to 9398. Vinaphone: SMS HUY DPL5 to 888. Or email help@elitegosu.com.

02
Confirmation arrives

Within a few minutes you should receive an SMS from your carrier confirming the cancellation has been processed.

03
After your cancellation

Access continues until the end of the current billing period — no further charges, no further action needed. Resubscribe any time.

Refund policy

Our refund policy is designed to make trying EliteGosu risk-free, with clear conditions for requesting your money back.

  • If you are not completely satisfied with your EliteGosu subscription within 30 days of purchase, you are eligible to request a full refund without any penalties.
  • To initiate a refund, please submit your request via email at help@elitegosu.com.
  • Ensure that your refund request includes the following essential details:
  • Complete contact information, including your full name, email address, and phone number.
  • Subscription details, such as the service name and the date of subscription.
  • The payment method used for the subscription transaction.
  • Once we receive your refund request, we will acknowledge it promptly via email and process your refund within 7-10 business days.

Member FAQ

Quick answers to the most common questions about your EliteGosu membership.

Your EliteGosu subscription unlocks unrestricted access to every title in our catalog — games, on-demand videos and streaming shows. That includes new weekly drops, member-only events, cloud sync, and cross-device progress — all for one recurring fee.

You completed sign-up either on your mobile device or through our secure web flow. As soon as registration finished, your account was activated with full library access.

Yes — EliteGosu is a paid membership. The active subscription period grants unlimited access to the entire library and every member feature. Recurring and one-off plans are both available.

EliteGosu runs on most modern smartphones, tablets and PCs (iOS, Android, Windows and Mac). As long as your device meets the basic spec, you can sign in and start playing or streaming in minutes.

Our member support team is available through the 'Contact Us' page on the EliteGosu site, or by email at help@elitegosu.com — we typically reply within one business day.

To cancel, send an email to our customer care team at help@elitegosu.com and the team will close out your membership at the end of the current billing cycle.